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nickh86
Participant
June 4, 2020
Question

Adobe INdesign not compatible

  • June 4, 2020
  • 2 replies
  • 1252 views

when opening adobe Creative cloud, I am getting prompted that Indesign is not compatible. I have version 15.03 and win 10 version 15063. Per the system requirements everything appears to be in order. Any suggestions?

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2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
June 4, 2020

Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + all other apps you intend to use.
https://helpx.adobe.com/creative-cloud/system-requirements.html

https://helpx.adobe.com/indesign/system-requirements.html

 

Latest InDesign  * Not supported on Windows 10 versions 1507, 1511, 1703, and 1709.

It works fine for me on Win10 (v 1903).

 

Nancy O'Shea— Product User & Community Expert
    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    June 4, 2020

    >>>win 10 version 15063

     

    That's version 1703 which is a very old build of Windows 10 released about 3 years ago.

    https://www.lifewire.com/windows-version-numbers-2625171

     

    Are you running a special version of Windows or is your hardware not capable of updating to the current version of Windows which is 1909 (build 18363)?

     

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