Adobe installation overloading my router?

Question

Hi everyone,

I'm experiencing a very unusual issue with the CC App. Whenever I download an application or update through CC, my entire internet connection fails shortly after. This problem isn't limited to just my Windows PC—it affects my router and the entire local network. Upon checking the router's logs, I noticed that it crashes and automatically reboots.

I attempted to ping the router during the download process and observed that the longer the download remains active, the more the router's response time increases until it ultimately crashes.

Interestingly, none of the other download software I use exhibit this problem, including Epic Launcher, Steam, and Maxon. I'm also accustomed to downloading much larger applications and files, such as Adobe software, without encountering any issues.

Could the CC App be utilizing a peer-to-peer system for downloads, potentially opening too many connections and overwhelming the router?

I've seen several posts about this issue, but none have provided a solution. Any insights or suggestions would be greatly appreciated.

kglad · Answer

no, there's something on our computer interacting with adobe causing the problem. typically that would be antivirus, but could be any number of security or computer monitoring apps.

at this point, you should try a clean reinstall of adobe and see if that resolves the issue.

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

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