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arathiv49925874
Participant
July 7, 2015
Answered

Adobe Installer freezes

  • July 7, 2015
  • 2 replies
  • 801 views

Hi,

I am trying to install the Adobe After Effects but the installer freezes at "Trying to connect to the server".

I have already tried everything on as mentioned in the below link but still nothing seems to resolve this issue.

Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC

Kindly help. Thanks

This topic has been closed for replies.
Correct answer Atul_Saini

I am trying to install the Adobe After EFFECTS  free trial from the

Video effects, visual effects software | Download free Adobe After Effects CC trial

I have downloaded the s/w but when trying to Iinstall the adobe installer gets stuck at " trying toconnect to server"


Please refer  the below mentioned links:

Let us know if any of these links helps?

2 replies

Participant
March 27, 2023

Is their a phone number to call to help out

kglad
Community Expert
Community Expert
March 27, 2023

@Bill n Emmi29101854ko1s 

 

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

Atul_Saini
Community Manager
Community Manager
July 7, 2015

Arathi, please update Creative Cloud to the latest version and try to install After Effects CC 2015 after that.

1. Remove Creative Cloud app -

Creative Cloud Help | Uninstall the Creative Cloud desktop app

https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

2. Install Creative Cloud app- https://helpx.adobe.com/creative-cloud/help/install-apps.html

3. You may refer direct link: http://prodesigntools.com/adobe-cc-2015-direct-download-links.html

arathiv49925874
Participant
July 7, 2015

I do not have Creative Cloud in my system.

I am trying to install the 30 day After effects trial

Atul_Saini
Community Manager
Community Manager
July 7, 2015

Arathi,

Which version of After effects are you trying to install? Awaiting your response.