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March 23, 2017
Answered

Adobe Installer Has Stopped Working

  • March 23, 2017
  • 1 reply
  • 6657 views

Hi everyone, hoping you can help.

I've downloaded the 30 day trial for Muse CC and when i try to install i'm getting "Adobe installer has stopped working" and can't go any further.

ANyone else had this issue? Many thanks in advance for your help.

Wes

This topic has been closed for replies.
Correct answer kglad

there are no more 30 day trials.  they're all 7 day (at most):

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

use the desktop app to install your cc programs/trials

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
March 23, 2017

there are no more 30 day trials.  they're all 7 day (at most):

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

use the desktop app to install your cc programs/trials