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Kimberly22787416ci0z
Participant
January 23, 2022
Question

Adobe Installer PIN

  • January 23, 2022
  • 3 replies
  • 933 views

Trying to download CC on my newer computer and It is aking for a PIN on the Adobe Installer.  I cant remeber and it tells me to go to Settings>Accounts>Sign-in options to reset. However there is nothing there to reset the pin.  What am I missing?

 

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    3 replies

    T
    Test Screen Name
    Legend
    January 23, 2022

    Really, a PIN? We'd expect it to be asking for a password, like all installers. This is the password of your computer, nothing to do with your Adobe account.

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    January 23, 2022

    Do you have a CAC (Common Access Card) or Yubikey or any other authentication peripherals attached to your Mac?

     

    I suspect it's an authentication device asking for a PIN instead of your operating system asking for a password.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    January 23, 2022

    You posted here with an Adobe ID and password.  Does that same ID and password work with Creative Cloud?

    https://account.adobe.com/plans

     

    Reset forgotten password

    https://helpx.adobe.com/manage-account/using/change-or-reset-password.html

     

    Nancy O'Shea— Product User & Community Expert
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