Adobe is brilliant, but I'm broke

Forum|Forum|6 years ago
September 22, 2019
2 replies
166 views

I did not renew this program but Adobe is billing my credit card, even after I informed them to cancel. Now I have to pay a fee for canceling an agreement that I never agreed to. Bad business. Adobe is better than this. And my credit card is now over the limit and I'll pay dearly for that.

This topic has been closed for replies.

Nancy OShea

Community Expert

Did you get confirmation that you cancelled? "Not renewing" is not the same as cancelling.

Please read the Subscription Terms -- https://www.adobe.com/legal/subscription-terms.html

Your subscription will automatically renew annually without notice until you cancel.

Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

This is a public forum, not the link to Adobe support
-other users here can't help with that specific problem
-please click the link below to contact Adobe staff to help
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

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