adobe is charging me for all the apps plus photography plan

Question

should i have to pay for to plans the all aps and photo plan

I recently went with the all apps plan and paid for the annual subscripiton rate.

I've been using the photography plan with a one TB upgrade making it a total of 2 TB

I've reached out 3 or 4 times to try to get this billing straightend out, each time nothing comes of it .

This isn't the good experience i've had with adobe in the past

So i have to ask myself what am i doing wrong. Should i be expected to pay for two plans ?

it confusses me

LinSims · Answer

I suspect that if you didn't cancel the photography plan when you purchased the all apps plan, then you're still subscribed to it. In any case, you are going to have to work with customer support to resolve subscription and billing issues.

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

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