Skip to main content
R
rahela8556903
Participant
January 9, 2019
Question

Adobe keep charging me for a product I have canceled long ago

  • January 9, 2019
  • 2 replies
  • 306 views

Hello,

I  used a trial version of Adobe Dreamweaver and requested a cancelation before the end of the trial period. The agent assured me there will be no charge since I didn't finish the trial period. I found 2 charges on my bank statement  December 4 and January 4. I tried to reach the customer service but with a series of questions, the website redirects me to a discussion forum. is there anyone who can help me with this issue.

Thanks,

Rahel

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
January 9, 2019
  1. Use a desktop browser like Chrome or Firefox that accepts cookies and does not have script blocker add-ons.
  2. Log-in with your Adobe ID and password at the link below.
    Contact Customer Care
  3. When the Chat dialoge opens, select Managing my accoun.  See screenshots.
  4. And then select Solve my billing or account issue.

Optionally, you could call on the phone during normal business hours (M-F).  But wait times can be rather long.

Nancy O'Shea— Product User & Community Expert
WolfShade
WolfShade
Legend
January 9, 2019

I think this is a case for Preran​ to direct you to the right people.

HTH,

^ _ ^

Jon Fritz
Community Expert
Jon FritzCommunity Expert
Community Expert
January 9, 2019

Actually, I think Rajashree Bhattacharya​  typically handles odd account issues like that.

Preran
Community Manager
PreranCommunity Manager
Community Manager
January 10, 2019

You are write, Jon. Raj should be able to help with this issue.

rahela8556903: You can also contact us directly using this link if the solutions above did not help you.

Contact Customer Care

Thanks,

Preran

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices