Adobe keeps asking to choose a plan buy I already have a subscription

Forum|Forum|11 months ago
February 13, 2025
3 replies
4954 views

I ve been subscribe to adobe creative cloud for more than 3 years

But suddenly y got a payment error and everytime I open an adobe aplication it ask to choose a plan. I already solved the payment issue (weird because ive been using the same credit card all these years) but the problem still persist, every time y open an aplication a pop up window comes up to choose a subscription plan

help please, it is realy annoying. I work with these sofwares on a daily basis

Error or problem

J

jemgm

Participating Frequently

Hello guys, I'm experiencing the same situation.

Already purchased a new plan via Adobe Store, but any app asks me to buy again.

Tried to logoff/login, restarted computer, etc. Nothing works.

How can I cancel definitivelly my Digital River subscription? I've being using Digital River since 2014.

Thanks

kglad

Community Expert

for digital river:

https://gc.digitalriver.com/sstore?Action=DisplayHomePage&SiteID=findmyor&Locale=en_US

for an adobe subscription, that's not recognized:

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

J

jemgm

Participating Frequently

Thank you for your help!

I was able to access a Digital River page that shows the most recent purchase, but I can't cancel my subscription.

I've tried several things, and followed most of the links here, but nothing works 😫

Jeffrey_A_Wright

Community Manager

Nicolas, I am very sorry, but we have moved away from Digital River as a provider of our payment information. By purchasing a plan, now available directly through Adobe, you will be able to manage and update your plan directly on our website instead of using a third-party provider.

For more information see https://adobe.ly/4gJVboO. ^JW