Adobe keeps rejecting my name and password. Is there someone I can reach to resolve this?

Forum|Forum|11 years ago
August 29, 2014
1 reply
89 views

I am trying to install Adobe Flash Player on my new computer. I created an account with Adobe but every time I input my name and password the little blue box just shakes and nothing happens. Isn't there anyone I can speak to help? I can sign in to my account but that's not helping download the app. Thanks.

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Correct answer Ned Murphy

You do not normally need to sign in to download anything from Adobe, particularly the free offerings such as Flash Player and Acrobat Reader. IF you are on a Mac it might be your computer's security that is asking you to sign in.

Here's how to open apps that apple should not be blocking:

http://www.imore.com/how-open-apps-unidentified-developer-os-x-mountain-lion

If it is not a Mac can you show a scvreenshot of the sign-in box you say shakes?

Ned MurphyCorrect answer

Legend

You do not normally need to sign in to download anything from Adobe, particularly the free offerings such as Flash Player and Acrobat Reader. IF you are on a Mac it might be your computer's security that is asking you to sign in.

Here's how to open apps that apple should not be blocking:

http://www.imore.com/how-open-apps-unidentified-developer-os-x-mountain-lion

If it is not a Mac can you show a scvreenshot of the sign-in box you say shakes?

A

Anonymous

Thank you! It worked! The problem was that (new computer) I needed to

enter my password in the security section.

On Fri, Aug 29, 2014 at 11:40 AM, Ned Murphy <forums_noreply@adobe.com>

Ned Murphy

Legend

You're welcome

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