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layme
Participant
September 25, 2019
Answered

Adobe license code not activated and already used?

  • September 25, 2019
  • 1 reply
  • 706 views

i just went to surfspot, but my student license, activated it on my adobe account 100% the right one i only have one.

now it says its activated but i dont have any product on my account and everything says install trial mode or buy.

    This topic has been closed for replies.
    Correct answer kglad
    check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/
    if your account shows 
    a. your subscription is active,
    1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    2.  if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
    3.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html
    4.  if that fails, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html
    
    if your account shows 
    b. you have no subscription and you're paying for one
    1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html
    
    
    

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    September 25, 2019
    check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/
    if your account shows 
    a. your subscription is active,
    1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    2.  if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
    3.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html
    4.  if that fails, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html
    
    if your account shows 
    b. you have no subscription and you're paying for one
    1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html
    
    
    
    Nancy OShea
    Community Expert
    Community Expert
    September 25, 2019

    Hi KGLAD,

    Copying and pasting notes is stripping hyperlinks and causing it to publish as straight code.

    Nancy O'Shea— Product User & Community Expert
    kglad
    Community Expert
    Community Expert
    September 25, 2019

    i know, but the links can still be copied and pasted and it's readable.  if i don't use the 'insert code' option, copying and pasting results in the less readable (and imo annoying):

     

    check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/ if your account shows a. your subscription is active, 1. sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html 2. if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html 3. if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html 4. if that fails, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html if your account shows b. you have no subscription and you're paying for one 1. using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

     

    (of course, i could manually edit to format the pasted code but it's significant time-waste to that.)