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A
Anonymous
June 5, 2015
Answered

"Adobe License Utility has stopped working" - how to fix?

  • June 5, 2015
  • 1 reply
  • 11170 views

When I open Indesign, I get this error message:

Problem signature:

  Problem Event Name:    BEX

  Application Name:    adobe_licutil.exe

  Application Version:    8.0.0.68

  Application Timestamp:    535f5ed3

  Fault Module Name:    adobe_licutil.exe

  Fault Module Version:    8.0.0.68

  Fault Module Timestamp:    535f5ed3

  Exception Offset:    00170488

  Exception Code:    c0000417

  Exception Data:    00000000

  OS Version:    6.1.7600.2.0.0.256.1

  Locale ID:    2057

  Additional Information 1:    049d

  Additional Information 2:    049d850c271f650a33e470b71da42287

  Additional Information 3:    f6f4

  Additional Information 4:    f6f40edfd6d47180b620c0ae231a2a77

Read our privacy statement online:

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If the online privacy statement is not available, please read our privacy statement offline:

  C:\Windows\system32\en-US\erofflps.txt

Indesign works normally, but seeing this error message every single time I use Indesign drives me nuts. How can I fix this? I browsed the forums but most threads regarding this error are old and none of them had a fixed that worked for me.

    This topic has been closed for replies.
    Correct answer Govardhan.V

    I activated the hidden admin account, but it's still the same: Application Manager and License Utility keep crashing and crashing and crashing.

    Thanks for your help, Brucgovn , but this is a waste of time. These Adobe programs behave like rootkits; there's just no way of removing them properly without formatting my hard drive.


    In this case , it is necessary to check with error log files once to find out the cause of crash.

    I recommend you to contact Adobe Support via Live chat once, they can even remote access computer and fix the issue.

    You can give a try :

    Contact Customer Care

    Feel free to post the update.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 5, 2015

    Error: "Licensing has stopped working" | Windows

    A
    Anonymous
    June 5, 2015

    Thanks, but "Licensing has stopped working" is not the error message I get. The error message I get seems to be an issue with the .exe of the License Utility, not the license as such.

    I check out the link anyway. Unfortunately, the License Repair Tool doesn't seem to change anything. I have trouble following the other instructions. the Felxnet folder don't exist in the first place. The Adobe PCD folder is likewise absent, so I can't follow the later proposed solutions. I already did a reinstall, but it didn't change anything.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 5, 2015
    1. Close the Creative Cloud application.
    2. Navigate to the OOBE folder.
      Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
      Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE

    3. Delete the opm.db file.
    4. Launch Creative Cloud.
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