Skip to main content
Breathtaking Vintage
Known Participant
November 12, 2022
Question

Adobe Licensing Helper crashing my Windows 10 machine when opening Premiere Pro or After Effects.

  • November 12, 2022
  • 1 reply
  • 893 views

Almost every time I open either Premier Pro or After Effects, I get a Windows bluescreen. I've not seen a bluescreen in over 2 decades. 

My event viewer shows this error, and it's becoming constant. 

It keeps crashing, and even though I have saving every 5 minutes, I lose it all. I'm logged into Adobe just fine. What is causing this?

 

Faulting application name: adobe_licensing_helper.exe, version: 1.0.0.78, time stamp: 0x62f1ef02
Faulting module name: adobe_licensing_helper.exe, version: 1.0.0.78, time stamp: 0x62f1ef02
Exception code: 0xc0000005
Fault offset: 0x0019195c
Faulting process id: 0x1628
Faulting application start time: 0x01d8f6bc4ed4a883
Faulting application path: C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\LCC\adobe_licensing_helper.exe
Faulting module path: C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\LCC\adobe_licensing_helper.exe
Report Id: 6ee6fe76-6861-4cd9-aa10-e2c3cdcee74b
Faulting package full name:
Faulting package-relative application ID:

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
November 13, 2022

you have some corrupted files.

 



uninstall premiere pro and after effects including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall premiere pro and after effects

Participant
November 15, 2022
quote

you have some corrupted files.

 



uninstall premiere pro and after effects including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html/MyHTSpace.com

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall premiere pro and after effects


By @kglad

very interesting, good job and thanks for sharing such a good blog.