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joaofilipesantos
Participant
November 15, 2016
Answered

Adobe Lightroom 6 - Serial received doesn't work

  • November 15, 2016
  • 1 reply
  • 182 views

Hi.

Today I purchased online the Lightroom 6 (stand alone license, no subscription).

I received the serial number by email, and I can see it also in my adobe account (it's matching).

However, when I'm asked to introduce I and after I did it and selected "next" button, I get the notification that is invalid and to contact costumer support.

What should I do now? I can't find a telephone number for Portugal Costumer Support.

Thanks in advance

Joao

    This topic has been closed for replies.
    Correct answer Ned Murphy

    Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

    Serial number and activation chat support (non-CC)

    https://helpx.adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_licensing-activation_stillNeedHelp

    1 reply

    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    November 15, 2016

    Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

    Serial number and activation chat support (non-CC)

    https://helpx.adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_licensing-activation_stillNeedHelp

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