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Participant
August 3, 2019
Answered

Adobe make my internet numb and slow

  • August 3, 2019
  • 3 replies
  • 3653 views

Hello.

I try to update my version of Premiere Pro CC 2019, and for an unknow reason it was stuck at 5%. So I decide to remove the previous version of my Premiere Pro and to reinstall it form scratch. I have fiber, so it's okay. But then it block at 5% too. I decide to reinstall Creative Cloud, but then the problem really start... My internet is 56k. Only on my computer. My phone connected to the house wifi is okay.

So seeing the forum, I downloaded painfully the Creative Cloud Cleaner. Clean everything multiple time (cause why not). Restart my computer a thousand time (I may exagerate, but it's a frustrating experience), and still no solution. I wipe all Adobe product from my computer, cause apparently Adobe is a big issue for my computer. But now, when I try to download the Creative Cloud app, I simply can't. My internet crash. It become 56k.

To conclude : I litteraly can't use my internet when I'm trying to do anything with Adobe, either on the app or the website. Which make me impossible to dl and work.

Please tell me there is a solution to that weird problem (and no adobe cleaner doesn't help sadly)

Cheers

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Correct answer guillaumea7788446

Thank Nancy and Kglad for your help, I figure out a solution.

The adobe support were a bit lost and I could go download Premiere somewhere else but it won't help me in the future.

What I did was to simply change the DNS : https://www.windowscentral.com/how-change-your-pcs-dns-settings-windows-10

So if the Creative Cloud Cleaner doesn't do anything, try changing the DNS. For me it worked kinda miraculously.

Hope it will help some people in the future.

3 replies

guillaumea7788446AuthorCorrect answer
Participant
August 4, 2019

Thank Nancy and Kglad for your help, I figure out a solution.

The adobe support were a bit lost and I could go download Premiere somewhere else but it won't help me in the future.

What I did was to simply change the DNS : https://www.windowscentral.com/how-change-your-pcs-dns-settings-windows-10

So if the Creative Cloud Cleaner doesn't do anything, try changing the DNS. For me it worked kinda miraculously.

Hope it will help some people in the future.

Abambo
Community Expert
Community Expert
August 4, 2019

Your DNS is kind of phonebook (white pages) of the internet. You have a name and ask for an ip address. If the problem resides there, Adobe has nothing to do with your problem. Your original DNS seams to be ill configured...

ABAMBO | Hard- and Software Engineer | Photographer
Participant
August 4, 2019

Quite possible. It just literally happen at the same time I tried to use Adobe CC, even if 5 min before, I was downloading footage normally. So I agree that I don't think Adobe have to do anything with it, I just found the link between them a bit weird, because even after restarted my computer I could use any website pretty well, but then I jump back to Adobe, and it go down.

I have no idea why those two could be connected, and frankly don't think it was, but after two days of trying and having the same pattern of internet dropping when I was on Adobe website, I had my doubt. But I agree that it's not adobe fault. Just a bad coincidence.

Nancy OShea
Community Expert
Community Expert
August 3, 2019

Do you have access to  a cyber cafe, school or public library with better Internet?  56K is painfully slow for everything you need to download.

Nancy O'Shea— Product User & Community Expert
Participant
August 3, 2019

It is pretty painful. But sadly it's not a laptop so I can't move it around that easily.

What I don't understand, it's why anything related to Adobe make my internet drop off so significantly.

Nancy OShea
Community Expert
Community Expert
August 3, 2019

Take a couple of  USB sticks to the public library.  Use their computers and Internet to download the installation files you need.  Most of the files are over 1 GB each.

https://prodesigntools.com/adobe-cc-2019-direct-download-links.html

Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
Community Expert
August 3, 2019

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html