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bigblackdog22
Participant
January 17, 2013
Answered

Adobe Manager is a Nightmare!

  • January 17, 2013
  • 1 reply
  • 474 views

Hi, I hope sombody can help? Firstly, I've already spent two days of my 'Creative Cloud' subcription period exchanging texts with Adobe's 'co called' tech help (presumably in India) to no avail. Three times, I let their tech Guy attempt to resolve the problem by logging into my Mac Pro 10.8.2 ( a week old). Three times, sorry, two times, they assured me, their tinkering had fixed the problem. The third,Tech Gu, just signed off, disapeared. ...So little hope do I have from that arm of Adobe.

I explain the above just so you have the full extent of my exasperation.

Basically, I installed Adobe's Creative Cloud's Application Manager three days ago. It worked perfectly for the first six or so applications, even doing a nice update at one point.

But the next time I attempted to install another app, it failed. And failed on every attempt of any other app.

The Manager itself, now displays "Install" across from every app, even those I successfully installed during the initial period. Frustration is not the word!

Please can someone help, or tell me how to get this piece of junk off my computer and start again maybe?

This topic has been closed for replies.
Correct answer bigblackdog22

Finally!

Well, after spending eleven hours or more downloading the CS6 suite, instructed by the Adobe's 'Tech' people to do so, and with their assurance " this will work this time." It didn't!

So with my last throw of the dice, I did a clean install to get off everything off and start again with a factory clean Mac. Fortunately, because the computer was new this was a option without a great deal of fuss.

All seemed good at 1am this morning with the final Adobe software installed, and even the download manager seemed in good shape to do further updates.

So we will see...

Thanks for your help, and I hope to give some worthwhile input in the future!

Cheers!

1 reply

Mylenium
Mylenium
Legend
January 17, 2013

Creative Suite Cleaner Tool

Adobe - Adobe Application Manager : For Macintosh

Run the tool, reinstall AAM, then let it reinstall al lthe apps.

Mylenium

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bigblackdog22Author
Participant
January 17, 2013

Hi, thanks for your help. I will give that a try, but not sure if that was one of the things those Tech guys tried and failed with. But I will give it a shot later. Basically, I got so fed up with the whole situation, I'm doing a Clean install, to start from scratch.

I don't understand why there should be a problem, the computer is less than a week old.

But cheers for the help.

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bigblackdog22AuthorCorrect answer
Participant
January 19, 2013

Finally!

Well, after spending eleven hours or more downloading the CS6 suite, instructed by the Adobe's 'Tech' people to do so, and with their assurance " this will work this time." It didn't!

So with my last throw of the dice, I did a clean install to get off everything off and start again with a factory clean Mac. Fortunately, because the computer was new this was a option without a great deal of fuss.

All seemed good at 1am this morning with the final Adobe software installed, and even the download manager seemed in good shape to do further updates.

So we will see...

Thanks for your help, and I hope to give some worthwhile input in the future!

Cheers!

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