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John24418258m2wn
Participant
May 12, 2022
Question

Adobe Master Collection CS6 "Not available for the selected language" install error

  • May 12, 2022
  • 1 reply
  • 501 views

Hi there,

 

I have purchased and registered a copy of the Adobe Creative Suite 6 Master Collection,

which contains Photoshop, Illustrator, Indesign and all the CS6 software released. I have attempted to install on my PC using the "products" link which shows my serial and gives a few download options:

https://account.adobe.com/products

 

I have downloaded all the files and found one that accepted/validated my serial number, however it does not allow me to download all the software giving a greyed out box and a exclamation mark error saying "Not available for the selected language"

 

I can't understand why it is so difficult to just obtain the install files. It's not as though I don't have the serial or haven't validated the software so why is it so restrictive to obtain all the software for download and install?

 

Please provide a valid way of re-downloading... I have the original box and cd's however no computer comes with a cd-drive these days so there has to be an easy way to get the software downloaded. Attached an image for reference

    This topic has been closed for replies.

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    May 12, 2022

    Buy a USB connected DVD drive and use your original discs

     

    This is a public forum, and CS6 is from 2012, so I doubt that anyone here will have a download link if what you download from your account history doesn't work

    J
    John24418258m2wnAuthor
    Participant
    May 12, 2022

    My concern is why would Adobe provide a download link, then restrict you from downloading the software? It can't be that hard to just allow users to download the software and then activate using your serial? In the age of cloud hosting I can't see why this is hard to do, especially for Adobe.

     

    I would prefer to download then have to buy a USB CD drive that will never be used again... This is wasteful both financially and environmentally.

    T
    Test Screen Name
    Legend
    May 12, 2022

    Plug in DVD drives are easy to use and inexpensive. Assuming you can download obsolete software instead may not work. Some languages (such as ME) were never downloadable. 

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