Adobe may offer you a "deal" which is actually more expensive than advertised

Forum|Forum|8 years ago
August 31, 2017
3 replies
2399 views

Hi folks, just to give you a heads up I chatted to Adobe online a couple of times recently, about CC cancellation - I'm no longer working at a university so don't qualify for an educational plan this year, but was wondering about cancelling anyway, or at least just picking Premiere as a single app - and the Adobe chat team presented me with an offer that was actually more expensive than the website advertises. When I pointed this out, they said they could only charge me that higher price themselves, and that if I wanted anything lower I'd just have to cancel the subscription with them and buy a new plan myself, as per the advertised price. Not very satisfied about that but it probably wasn't the fault of the representative, who tried very hard to help me but went away to check and was presumably only provided with a higher price, hence Adobe just saying they could only cancel my plan in the end. Just something to be aware of.

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Correct answer MadisonLeupp

Hi Abby,

I heard back from our billing team on this- it was an agent error as the agent was giving you the price for the "All Languages" product (which is a bit more expensive), not the "English" product. The English product is the same price on the backend- we're so sorry about this confusion.

Let us know if you need any help signing up, if you're still interested.

Thanks,

Madison

A

Abigail'sPartyAuthor

Known Participant

Hi Madison, hi John - thanks both very much for your help. Yes, as John says, that'd be good to get to the bottom of, as it makes no sense that I was presented with a deal as if it was a discount, which would really have cost more money than the legitimate price. Thanks both.

MadisonLeuppCorrect answer

Legend

Hi Abby,

I heard back from our billing team on this- it was an agent error as the agent was giving you the price for the "All Languages" product (which is a bit more expensive), not the "English" product. The English product is the same price on the backend- we're so sorry about this confusion.

Let us know if you need any help signing up, if you're still interested.

Thanks,

Madison

A

Abigail'sPartyAuthor

Known Participant

Hi Madison, thanks very much for looking into this for us. I'm not sure if I'll still sign up for Adobe, but will definitely think about it - could you confirm the correct price which the agent should have offered me please? The first offer the agent made was "I can offer you 1 free month to your subscription means you will use the subscription for 12 months but you have pay only for 11 months" but again this is ambiguous as it may have just related to the all-apps package (or even an all-language pack if you think the agent was looking at that product in error as you say).