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Participant
July 2, 2019
Question

Adobe Media encoder is not available

  • July 2, 2019
  • 1 reply
  • 325 views

Hello

I have installed Adobe CC 2017 all apps using adobe CC package. After that i installed Adobe CC 2019 using Adobe creative cloud app.

But i found that adobe media encoder 2017 is not available in system. Please help me.

Laxmi

This topic has been closed for replies.

1 reply

Abambo
Community Expert
Community Expert
July 2, 2019

What is your OS and version?

Media Encoder 12.1.2 is the oldest version that is available for installation. And that is the July 2018 version.

All versions prior have been removed according to the new Adobe policy to offer only the two latest main versions. Changes to Creative Cloud Download Availability | Adobe Blog

ABAMBO | Hard- and Software Engineer | Photographer
R88DHEAuthor
Participant
July 3, 2019

Hello

OS: Win 10 Pro

i have downloaded Adobe CC 2017 package with all apps from my adobe account. i installed the same package in other systems with win 10 pro and media encoder is there and working well. i got this unfavorable situation in one of my system where media encoder is not there programs list. can i re-install the

jane-e
Community Expert
Community Expert
July 3, 2019

Hi

You will need to contact Customer Care. Only the current version and the one previous to it are available for download. Here is the link: Contact Customer Care

~ Jane