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William28147378ebjy
Participant
January 28, 2023
Question

adobe not launching

  • January 28, 2023
  • 1 reply
  • 443 views

adobe will not lauch can someone help. i am not computer savy. thank you so much.

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 28, 2023

    by "adobe" do you mean the current "acrobat"?

     

    and did you use the cc desktop app to install the current acrobat?

    W
    William28147378ebjyAuthor
    Participant
    January 28, 2023

    I installed from the website. --
    <personal info removed-kglad>

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 28, 2023

    1. do not reply by email, or remove your signature from the reply.  these are public forums and you probably don't want your phone number spread.

     

    2. install the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    use the desktop app to install your cc programs/trials

    NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

     

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