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September 16, 2018
Answered

Adobe Photograph Plan purchased but not showing on account?

  • September 16, 2018
  • 1 reply
  • 531 views

I just downgraded from a different plan two months ago but it was too much, and I only needed Photoshop.

I got the Photograph Plan about 20 minutes ago, but it's not showing on my account or the Creative Cloud desktop app. I tried signing out and signing back in before and after I restarted the app. I tried looking on the website and it says I have ordered it, but it's not showing on the page where it shows you your plans.

I tried calling Adobe support but their lines are down, and I can't chat with them because their lines are closed.

Can staff help? I know it's Sunday but at least have somebody.

This topic has been closed for replies.
Correct answer kglad

it can take up to 1 business day for your order to be processed.

you can check your account to see, https://accounts.adobe.com

[ moved from Downloading, Installing, Setting Up to Adobe Creative Cloud]

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
September 16, 2018

it can take up to 1 business day for your order to be processed.

you can check your account to see, https://accounts.adobe.com

[ moved from Downloading, Installing, Setting Up to Adobe Creative Cloud]