Skip to main content
calum16384591754
calum16384591754
Participant
July 9, 2015
Answered

Adobe Photoshop CC 2015 Not Installing?!?!

  • July 9, 2015
  • 2 replies
  • 680 views

Hi, I've been trying to install Adobe Photoshop CC Trial Using Creative Cloud on Windows 8 PC for about a week now and I'm getting the same error report each time 😕😕 I've tried to run my PC in Safe Mode, Restart my PC, Allow Adobe Admin Access to my Firewall and it hasn't changed a single thing. Here's the error report I'm receiving after every attempt :-

Exit Code: 34 Please see specific errors below for troubleshooting.

For example,  ERROR: 

-------------------------------------- Summary -------------------------------------- 

- 1 fatal error(s), 0 error(s)     FATAL: Payload 'Microsoft Visual C++ 2008 Redistributable Package (x64) 9.0.0.21 {9B78FAB0-AC6B-11E0-8EF3-00215AEA26C9}'

information not found in Media_db. 

--------------------------------------------------------------------------------------------

Thanks in advnace

This topic has been closed for replies.
Correct answer VarunS-NrjXZ4

Navigate to C: > Program Files (x86) > Common Files > Adobe .

Open Adobe folder and rename below mentioned folders.

1)Adobe PCD - Adobe PCD-old.

2)Caps  - Caps-old.

3)Backup -Backup-old .

Then try to install Photoshop CC 2015 and check.

Let me know if this helps.

Thanks

Varun

2 replies

Pattie-F
Pattie-F
Legend
July 9, 2015

moved from Downloading, Installing, Setting Up to Creative Cloud Download & Install

VarunS-NrjXZ4
VarunS-NrjXZ4Correct answer
Participating Frequently
July 9, 2015

Navigate to C: > Program Files (x86) > Common Files > Adobe .

Open Adobe folder and rename below mentioned folders.

1)Adobe PCD - Adobe PCD-old.

2)Caps  - Caps-old.

3)Backup -Backup-old .

Then try to install Photoshop CC 2015 and check.

Let me know if this helps.

Thanks

Varun

    calum16384591754
    calum16384591754Author
    Participant
    July 9, 2015

    Thanks for replying so quickly , I'll have a look for those folders and see how it goes.

    I'll post again once I'm done to let you know how I got on.

    Thanks, again

    Calum

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices