Hello
It's my first time to install Adobe Photoshop CC 2017 and it seems stuck at 0% after clicking the install button.
I have already tried
Signing off and signing in back a couple of times already.
Restarted the computer
Closed Creative Cloud
nothing working
What should I do?
NOTE:
Running at
Mac OS Sierra 10.12.2
in a
MacBook Pro (Retina, 13-inch, Early 2015)
apply as many steps as applicable:
uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud. (if you have a win os, right click the exe > click 'run as administrator'.
use the desktop app to install your cc programs/trials
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
AdChoices