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R
Rawin
Participant
November 21, 2013
Answered

Adobe Photoshop CC is still in trial mode after Creative Cloud service was subscribed.

  • November 21, 2013
  • 19 replies
  • 49660 views

I just subscribed Creative Cloud Service (Photography Package). After that, I installed Adobe LR and PS. LR works fine. However, Adobe PS CC is still telling me that my trial is ending soon. I am try so many ways to solve the problem but unfortunately I cannot.

Anyone facing this problem? I am using OS X 10.9 by the way.

    This topic has been closed for replies.
    Correct answer Arnaud_Mélon

    Same boat as you. This is some serious bullshit. They should credit our accounts since we dont have full access to the software.


    Hello Tapinapahkina and Jc84909,

    Thank you for contacting Adobe Systems.

    I have verified both of your accounts and everything is alright in our end.

    If you have any trouble to launch your Adobe product and has been revert to trial and/or prompt for a serial number, please try the steps below:

    1. Sign Out and Sign In back following the steps:

    Sign out, Sign in | Creative Cloud Desktop app

    2. Delete the OPM.db file:  

    1. Close the Creative Cloud application.
    2. Navigate to the OOBE folder.
      Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
      Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE

    3. Delete the opm.db file.
    4. Launch Creative Cloud.

    Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7

    Access hidden user library files | Mac OS 10.7 Lion

    3. Reset your Hosts File: (follow the steps 3 from the link below)

    Sign in, activation, or connection errors | CS5.5 and later

    Please, let me know how it goes and if the issue still stand after following scrupulously the given steps.

    Thank you.

    Arnaud.

    19 replies

    Show previous replies
    D
    donaldc13699012
    Participant
    June 2, 2015

    I found the OPM.db folder but am not able to delete it because the Services for Adobe Desktop App is running. I have been working on photos today and had to sign in twice because the Trial window came up. I signed up for monthly plan and everything went OK. The version of Photoshop is up to date. When I open the Adobe Creative Cloud app-says everything is up to date, but I still get the Trial window that says my time is up. How do I delete the OPM.db file?

    Thanks.

    D
    donaldc13699012
    Participant
    February 28, 2016

    I run as administrator and when I try to bring up the HOST fil, all I get is a sample host file. I can not bring up the host file with the Adobe items to delete.

    Sonyalpha9
    Sonyalpha9
    Participant
    March 29, 2015

    How to get to the Host file?

    Sonyalpha9
    Sonyalpha9
    Participant
    March 29, 2015

    J
    jochague
    Participant
    February 4, 2015

    Hi Arnaud,

    I want to report that everything is solved. I can download and activate the programs correctly.

    Thanks for your help.

    Best regards,

    Josué Chávez

    A
    AndySICHUN
    Participant
    August 5, 2014

    Same problems....I bought Creative Cloud Membership yesterday but apps are still asking serial number in trial mode. Even I did not receive confirmation letter from Adobe. What should I do to use my membership without trial modes? I am using Mac OSX 10.9.4 currently.

      yannickpulver
      yannickpulver
      Participant
      August 4, 2014

      Same problem for me. Bought Creative Cloud Students yesterday. It still says, that I'm in trial mode. Even with the steps Arnaud Mélon has told.

      Did you already found a solution?

      Arnaud_Mélon
      Adobe Employee
      Arnaud_Mélon
      Adobe Employee
      August 5, 2014

      Hello Yannick Pulver  and Andy Seok In CHUN,

      I have verified your accounts and everything is correct in our end.

      Have you been able to follow correctly each steps given above?

      Have you been in the User Library?

      Have you been able to access to the Hosts file and to save it?

      Could you please try under a new Admin Account?

      Thank you for your patience.

      Arnaud.

      yannickpulver
      yannickpulver
      Participant
      August 5, 2014

      Hi Arnaud Mélon

      I just chatted with an supporter. He told me that I should go through this issues: http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

      Like he said, I checked everything there. But it didn't changed anything. My hosts file is now looking like this:

      I also deleted the opm.db file in the user library, like you mentioned in another post.

      I just created a new admin account on my Windows PC & tried to start the applications there. But there is also a "Trial"-window who shows up on start. Clicking on "License this software" brings me also to a form where I can enter a serial number.

      A
      Andrew_ES_Hudson
      Participant
      July 28, 2014

      I am having exactly the same issues. I'm using Photoshop CC 2014 with OSX Mavericks, and also Illustrator CC 2014, and have tried removing opm.db, and all other suggested steps.

      Is there a fix for this as this is really frustrating and I cannot access the software.

      - Andrew

      Arnaud_Mélon
      Adobe Employee
      Arnaud_Mélon
      Adobe Employee
      July 28, 2014

      Hi Andrew,

      These steps are the most common one to resolve this kind of activation issue.

      I have checked your account and everything is fine in our end.

      Are you on Mac or Windows?

      Have you been able to access to the OPM.db file from user library and not the general one?

      Have you been able to access and to have the rights to modify the Hosts File and have you been able to remove all lines that contains Adobe in the Hosts File?

      Thank you for your patience.

      Arnaud.

      A
      Andrew_ES_Hudson
      Participant
      July 28, 2014

      Hi,

      I'm on Mac 10.9, have looked at /etc/hosts and nothing with relation to Adobe there. I have removed the OPM.db from the user library. Re-installed Creative Cloud and also Photoshop and Illustrator. Nothing does the trick.

      -Andrew

        J
        Josh Dykgraaf
        Participant
        July 28, 2014

        I was having the same problem, this recently was rectified for me with the recent update (last week?), which seems to have helped a bunch of people as this issue was pretty widespread.

        Update CC and the individual software packages, sign out and sign in again try to licence the software again. This got it working for me. 

        I seem to lose a couple of hours with each major update trying to get the new software going again. I would have thought Adobe would streamline this stuff with CC instead of reverting the new software to trials for paying customers.

        O
        OJ1974
        Participant
        November 22, 2013

        I am facing similar issues.

        I have been long time customer for Adobe (From CS to CS6). Three weeks ago I joined "Creative Cloud for teams", because of the introdutory price for previous CS customers.

        CC only lets me run the programs in trial mode. Trial perioid is about to end in one week's time. I have  tried everything you can possibly imagine: uninstalled and re-installed CS6 and CC programs, deactivated CS6, reactivated it, signed in and out from my CC account, verified all the contact information, made sure that language versions are correct etc.

        Nothing works: still I get trial mode alert window every time I launch the programs. And yes, I have tried activation by signing in with my adobe ID as requested. Not enough: Programs claim I still need serial number that I DO NOT HAVE.

        Been in touch with Adobe online customer service two times now. Lots of kind words but nothing has happened.

        I have received first month subscritpion ticket to my contact email and my credit card has been charged. So I assume that my contact info is fine - still I haven't got any confirmation mail about the subscription besides that one ticket.

        I am disappointed and frustrated. It seems that going back using CS6 is the only option for at the moment. It is really a shame, because in CC, there would have been couple of programs I'd love to use.

        Only good thing in all this is that I still have few days left to cancel my subscription without having compelled to pay whole 12 months subscription.

          emotikon_15
          emotikon_15
          Participant
          July 27, 2014

          I have the same problem; drives me crazy. Adobe forces me to join cloud, still I can only run trial version!!!!

            jc84909
            jc84909
            Participant
            July 27, 2014

            Same boat as you. This is some serious bullshit. They should credit our accounts since we dont have full access to the software.

            Romsinha-9KMEUt
            Adobe Employee
            Romsinha-9KMEUt
            Adobe Employee
            November 21, 2013

            Hi Rawin,

            Which OS are you using? As you launch Photoshop you will se an option to license this software. Click on it and sign in with your Adobe Id to activate the subscription.

            Regards,

            Romit Sinha

            H
            HeatherLst
            Participant
            November 22, 2013

            This is not helping me, nor are the other steps I'm finding. I've subscribed to CC since March, and not once has LightRoom worked properly. It is always a trial version, and when I open it to register it, it demands a serial number--and won't let me log in or register without it. I have to delete it and reinstall fresh every thirty days. I'm installing from the CC App manager. Now it won't work at all. I'm very, VERY frustrated.

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