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August 4, 2017
Question

Adobe Photoshop Elements 10 Installation Issues

  • August 4, 2017
  • 1 reply
  • 269 views

Dear Adobe,

I'm very frustrated with the installation process of your program. It has failed multiple times and there is no support other than this forum which is very annoying. I have contacted the Sydney office only to be on hold for 25 minutes and then it disconnted. I then phoned the Melbourne office and was on the phone to a young man who was from the cloud department who informed me the only support was via the forum.

Please contact me ASAP with support as I have purchased this program for University and have a major assessment that relies on our ability to use Adobe Photoshop.

This is the error log I encountered when I installed Adobe Photoshop Elements 10:

Exit Code: 7

-------------------------------------- Summary --------------------------------------

- 1 fatal error(s), 22 error(s), 11 warning(s)

----------- Payload: {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 -----------

ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirTohlfXtZ/Assets2/Profiles/CameraProfiles/Adobe Standard/Olympus E-620 Adobe Standard.dcp" to "/Library/Application Support/Adobe/CameraRaw/CameraProfiles/Adobe Standard/Olympus E-620 Adobe Standard.dcp" Error 0(Seq 165)

ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 165)

ERROR: DF024: Unable to restore file at "/Library/Application Support/Adobe/CameraRaw/CameraProfiles/Adobe Standard/Olympus E-620 Adobe Standard.dcp" from backup at "/private/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/Cleanup At Startup/.tempWKQbn9" Error 0(Seq 165)

ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 165)

----------- Payload: {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 -----------

ERROR: DS001: Failed to mount the disk image at /Volumes/PEPE 10 Mac/Adobe Photoshop Elements 10/payloads/AdobeCameraRawProfile6.0All-190511104450/AdobeCameraRawProfile6.0All-190511104450.dmg. Please verify that the disk image is not corrupt.

FATAL: DB001: Database file 'Install.db' does not exist.

----------- Payload: {28B74F2E-2E70-4B44-A581-0C19F62A5D6E} Elements 10 Organizer 10.0.0.0 -----------

ERROR: DS015: Unable to read symlink target of source file "/private/tmp/.tempdirPoBn4Erl/Assets1/application/Adobe Elements 10 Organizer.app/Contents/ElementsAutoAnalyzer.app/Contents/Frameworks/FileInfo.framework"(Seq 183)

ERROR: DW063: Command ARKCopySymlinkCommand failed.(Seq 183)

WARNING: DW036: Payload cannot be installed due to dependent operation failure

WARNING: DW036: Payload cannot be installed due to dependent operation failure

WARNING: DW036: Payload cannot be installed due to dependent operation failure

WARNING: DW036: Payload cannot be installed due to dependent operation failure

WARNING: DW036: Payload cannot be installed due to dependent operation failure

WARNING: DW036: Payload cannot be installed due to dependent operation failure

WARNING: DW036: Payload cannot be installed due to dependent operation failure

WARNING: DW036: Payload cannot be installed due to dependent operation failure

WARNING: DW036: Payload cannot be installed due to dependent operation failure

WARNING: DW036: Payload cannot be installed due to dependent operation failure

WARNING: DW036: Payload cannot be installed due to dependent operation failure

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050:  - Adobe WinSoft Linguistics Plugin CS5: Install failed

ERROR: DW050:  - Elements Inspiration Browser: Install failed

ERROR: DW050:  - Elements 10 Organizer: Failed due to Language Pack installation failure

ERROR: DW050:  - Camera Profiles Installer: Install failed

ERROR: DW050:  - Photoshop Camera Raw for Elements 10: Install failed

ERROR: DW050:  - Adobe Photoshop Elements 10: Failed due to Language Pack installation failure

ERROR: DW050:  - Adobe XMP Panels CS5: Install failed

ERROR: DW050:  - AdobeTypeSupport CS5: Install failed

ERROR: DW050:  - Adobe Linguistics CS5: Install failed

ERROR: DW050:  - Elements 10 Organizer_AdobeElements10Organizer_en_US: Install failed

ERROR: DW050:  - AdobeCMaps CS5: Install failed

ERROR: DW050:  - Adobe Photoshop Elements 10_AdobePhotoshopElements10_en_US: Install failed

ERROR: DW050:  - AdobeHelp: Install failed

ERROR: DW050:  - Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All: Install failed

-------------------------------------------------------------------------------------"

Kind Regards, Matt.

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