Adobe Photoshop Elements 12 and Premiere Elements 12 Serial Number Issue

Forum|Forum|11 years ago
November 24, 2014
1 reply
167 views

I downloaded Adobe Photoshop Elements 12 and Premiere Elements 12 (after checking the system requirements) but the serial numbers Adobe gave me are for that software but for version 13 which will not work on the iMac OS I have (Needs 10.8 and above). I need to get the correct serial numbers but Adobe chat says it isn't possible and have to use 13. Am I stuck with Version 13?

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Ned Murphy

Legend

Serial numbers are version specific. Adobe does not sell older versions of their software, so if you purchased recently, you purchased version 13.

E

ecs1234Author

Participant

Here is a screenshot of where I got the software from and so I had thought that was what I was going to be getting Elements 12 not 13. I remember checking the requirements for our systems here and so am confused as to why it will say "Download Adobe Premiere Elements 12" and then give serial numbers for 13:

Ned Murphy

Legend

I would look for some means of contacting someone relative to the Education Exchange. I have no familiarity with it myself so I can't direct you anywhere, but maybe they have their own contact links or forum for discussion.

Do you have some problem with using version 13 or is it just that you acquired the files thru interface you show? If you have serial numners for 13 and your machine can handle it, go for getting it...

PSE 13 Trial - http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements

PE 13 Trial - http://www.adobe.com/cfusion/tdrc/index.cfm?product=premiere_elements

The serial numbers will (should) convert the trials to full use.

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