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C
CoachGed
Participant
April 19, 2022
Question

Adobe Photoshop Elements 15

  • April 19, 2022
  • 4 replies
  • 1157 views

I am having trouble with activation of Adobe Photoshop Elements 15. The serial number is valid as I have had it verified by Adobe's customer service team. When I input the serial number it states it is invalid.

 

Not sure what I need to do to rectify the issue.

 

Customer service said they no longer suppoert older version or discountined software products.

 

    This topic has been closed for replies.

    4 replies

    brianabrooks
    brianabrooks
    Participant
    April 20, 2022

    The replies assume novice status and are offensive. I have been using Photoshop for many years, and bought Elements as an alternative to paying a subscription. So yes the serial number is valid, and no I do not have caps. selected. Is this just Adobe's way of saying 'times up's, pay us some more money. I prefer to buy an alternative product.

     

    T
    Test Screen Name
    Legend
    April 20, 2022

    Sorry if our questions offend. That's life. We don't get to see your technical abilities and it's better to be to simple than to be incomprehensible.

    You have not talked about some of the possible problems raised. For example, are you trying to go from Mac to Windows or Windows to Mac?  And are you using the ORIGINAL installer supplied to you at the time of purchase, or a new download because you didn't keep it?

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      April 19, 2022

      Where did you purchase it from?

        C
        CoachGedAuthor
        Participant
        April 19, 2022

        Thanks for the reply. I bought it from a organisation in Australia similar to Techsoup in the USA. 

        Peru Bob
        Community Expert
        Peru BobCommunity Expert
        Community Expert
        April 20, 2022

        It is possible that the company was improperly selling licenses and that Adobe has caught up to them.

        What is the name of the company?

        Do you know if they were on the list of authorized Adobe resellers?

        D
        David2405014096cd
        Participating Frequently
        April 19, 2022

        Are you the original owner of this software ? Is it a retail version and registered to you? if yes then it should install as others have said make sure to put in the exact Serial Number double check it for sure also clean your cache and reboot computer.

        I feel that even if its older software it should work this is adobe problem not yours they need to step up and give you a hand. I know for a fact if its your software and a retail version and its registered to you they can help you there is a way believe me it is doable. 

        C
        CoachGedAuthor
        Participant
        April 19, 2022

        Yes I am the original owner of the software. I purchased through a similar company as TechSoup here in Australia.

         

        I tried contacting Adobe and they tried to upsell me to the latest version.

         

        D
        David2405014096cd
        Participating Frequently
        April 20, 2022

        When you sign on to Adobe then check you account for the Licence does it show that?

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        April 19, 2022

        make sure your caps key is off and you're using the correct number (6 groups of 4 numbers).  then, if you still see the error:

         

        assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number. ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.

         

        common mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual).

         

        and one of the most common is using a program installation file with a suite's serial number. eg, using a cs6 suite serial number with a photoshop cs6 installation file. that won't work even though photoshop is included in that suite. you must use the (correct) suite's installation file (and you can choose to only install one program from the suite).

         

        here's official info about that error, http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

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