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christopher_6647
Participant
November 1, 2024
Question

Adobe Photoshop Elements 2023 error code after mac update

  • November 1, 2024
  • 3 replies
  • 631 views

i have Adobe Photoshop Elements 2023. since the latest imac update , i get the error code 11. is there a patch or link i can dowload to overcome this. I have contacted Adobe support but have had no reply

 

This topic has been closed for replies.

3 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
November 1, 2024

Apple M1 or M2 machine?

Which macOS? 

Most Adobe apps work on these operating systems:

  • Windows 11 (64-bit) versions 23H2, 22H2; Windows 10 versions 22H2, 21H2;
  • MacOS 14.7 (Sonoma), 13.6.7 (Ventura), 12.7.6 (Monterey).

 

Nancy O'Shea— Product User & Community Expert
C
christopher_6647Author
Participant
December 15, 2024

When I put in my serial number . The message reads “This serial number is already in use”

When I click on activated devices the message reads “You have no activated devices”

When I click on Orders and invoices the message reads “We didn’t find any orders associated with your account.”

So how do I reload my product 

 

 

 

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 15, 2024

you can't unless you can deactivate from a computer with an activation.

    C
    christopher_6647Author
    Participant
    November 1, 2024

    The issue occurred after the Mac update. When my Mac rebooted PS ELEMENTS failed to load, 

    I did not uninstall PS ELEMENTS ,it just failed to load after the Mac update. 

    When I tried to open PS ELEMENTS, the message was as follows.  

    ‘Please uninstall and reinstall the product.’

    i cannot find the link to reinstall PS ELEMENTS

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    November 1, 2024

    Thanks for the clarification, Christopher. Did any other files or folders on the computer become damaged after the macOS update? Have you followed the directions in the error and uninstalled Photoshop Elements? Directions on how to uninstall Photoshop Elements 2023 can be found at https://adobe.ly/3Am3hoG

     

    You can find information on how to download a fresh copy of the installation files for Photoshop Elements 2023 at https://adobe.ly/48yKJOx.

     

    Finally, when did you encounter Error Code 11, or should we ignore that error, Christopher? ^JW

    C
    christopher_6647Author
    Participant
    November 1, 2024

    i encountered code  11 directly after the imac update. i uninstalled PS ELEMENTS as instructed and rebooted the mac .no other files or programes were afected .

    thanks for the link i will try that 

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    November 1, 2024

    Christopher, I'm sorry you can't reinstall Photoshop Elements 2023. What happened to the previous installation that caused you to reinstall it?

     

    If Error 11 is happening while reinstalling Photoshop Elements 2023 then see https://adobe.ly/4eggNb8, otherwise we look forward to your update. ^JW

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