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riaa moorthy
Participant
June 1, 2020
Answered

Adobe Portfolio - Buy domain name

Can someone help me?

 

I think i entered my name more than 5 times and now it keeps showing me server error when i try to purchase it. I have a project due soon and I can't wait for a week for it to be resolved. 

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    Nancy OShea
    Nancy OSheaCorrect answer
    Community Expert
    June 1, 2020

    AkAgarwal is correct.  You don't have to purchase your custom domain name from Namecheap.com.  

     

    In the meantime, why don't you set-up your Portfolio with the default domain -- https : // your_ID. myportfolio . com ?

    Later, when you get your custom domain, add it to your existing Portfolio. 

    Go to domain name provider's website.  Change the DNS A records to your Portfolio's IP address.  

    https://help.myportfolio.com/hc/en-us/articles/209448927-Using-a-custom-domain-with-Adobe-Portfolio

     

    Nancy O'Shea— Product User & Community Expert
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    4 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    June 1, 2020

    AkAgarwal is correct.  You don't have to purchase your custom domain name from Namecheap.com.  

     

    In the meantime, why don't you set-up your Portfolio with the default domain -- https : // your_ID. myportfolio . com ?

    Later, when you get your custom domain, add it to your existing Portfolio. 

    Go to domain name provider's website.  Change the DNS A records to your Portfolio's IP address.  

    https://help.myportfolio.com/hc/en-us/articles/209448927-Using-a-custom-domain-with-Adobe-Portfolio

     

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    Nancy O'Shea— Product User & Community Expert
      Anonymous
      January 17, 2022

      Hi,
      I looked at similar topics and can't find a comprehensive answer. 

      I brought my domain to portfolio, but despite being correctly set up at source (namecheap) portfolio insists I don't have 'A' record for my root domain. DNS Checker - DNS Propagation Check & DNS Lookup shows the correct IP addresses as well. Is it commonly occurring issue?

       

      Kind regards

      Dawid

       

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      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      January 17, 2022

      @8333790,

      How long ago did you switch the DNS address?  DNS changes can take 24-72 hours to propagate around the globe.  It's not instantaneous.  If you continue to have problems, I recommend that you reach out to the Portfolio Support Team for assistance.

       

      See links below.
      - FAQ & Knowledgebase - https://help.myportfolio.com/hc/en-us
      - Contact Portfolio Support Team - https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168
      - Adobe Portfolio Feedback on UserVoice - https://helpx.adobe.com/x-productkb/global/how-to-user-voice.html

       

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      Nancy O'Shea— Product User & Community Expert
      AkAgarwal
      Adobe Employee
      AkAgarwal
      Adobe Employee
      June 1, 2020

      Hi @twinklestar143,

       

      Adobe Portfolio does not provide domain however it gives support for buying a domain using Namecheap.
      You can go to Namecheap directly and buy a domain or use Settings>Purchase a domain. If you still face the server error in purchasing then please buy the domain using GoDaddy, Hover or 1&1 etc.
      Please go through the article for more help https://help.myportfolio.com/hc/en-us/articles/360037977794-Buying-a-custom-domain-name

       

      Hope it will help.

      Thanks,

      Akshit Agarwal

       

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