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PTony1
Participant
February 20, 2012
Question

Adobe Premier Elements 10 installation failure, Mac

  • February 20, 2012
  • 1 reply
  • 875 views

Repeated attempts to install from disc produced only this report:

WARNING: DS013: Payload {298CF0B0-8B47-46DF-B726-8E4BFAD5432E} AdobeHelp 1.0.0.0 is already installed and the session payload {EB3A47AA-B4E2-4857-A69C-92A6E097F24C} AdobeHelp 3.5.0.0 has no upgrade/conflict relationship with it.

ERROR: DS013: Verifying payload integrity : Failed with code 1

WARNING: DW034: Warning: {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.

WARNING: DW034: Warning: {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.

----------- Payload: {68FE2517-2E45-4B03-8241-D0634F43878B} Smartsound1 1.0.0.0 -----------

ERROR: DW006: Apple Package failed to install successfully.

Adobe Creative suite CS5 is installed and kept updated.  Any ideas?

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
February 20, 2012

PTony1 the summary you have posted does not really provide any actionable items.  I would recommend utilizing the Adobe Support Advisor.  It will automatically review your complete installation logs and attempt to identify a solution.

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