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POPPPszczyna
Participating Frequently
November 22, 2021
Answered

Adobe Premiere Elemenst 2020 problem instalation

  • November 22, 2021
  • 3 replies
  • 1679 views

I purchased Adobe Premiere Elements in February 2020. It was installed on one laptop and until yesterday it worked without any problem. Today, I had to do a hard drive format. After booting the laptop, I started the installation of Windows 10 and Adobe PE2020. Unfortunately I was unable to complete this installation. The Adobe Premier Elements 2020 license is perpetual. I would like to ask you for help in this matter (email address removed). I want to continue using this program. Its purchase cost a lot of money.

 

This topic has been closed for replies.
Correct answer CalebAndCo

Thanks for the reply.

 

Windows 10 Pro, Version 21H2, Build 19044.1586

 

Attempting to install Premiere Elements 2020


Well I tried something unlikely and it worked.  I bypassed the AutoPlay.exe, instead running Set-up.exe in the program folder on the installation disc.  The program installed, updated and seems to work.

 

Thanks for your attention.   🙂

3 replies

C
CalebAndCo
Participant
March 12, 2022

Having this same problem on Win 10, up to date, with up to date browsers.  Have installed Creative Cloud Desktop app, rebooted, signed in. Installation still fails with outdated OS/browser message.

 

Any other suggestions?

John Waller
Community Expert
John WallerCommunity Expert
Community Expert
March 12, 2022
quote

Any other suggestions?

 

Not at this stage, I'm afraid. Yours is the first report I've ever seen where this has failed. Odd.

 

Just for the record, what is your exact version of Windows 10?

https://www.howtogeek.com/236195/how-to-find-out-which-build-and-version-of-windows-10-you-have

 

Which version of Premiere Elements are you trying to install?

C
CalebAndCo
Participant
March 13, 2022

Thanks for the reply.

 

Windows 10 Pro, Version 21H2, Build 19044.1586

 

Attempting to install Premiere Elements 2020

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
November 22, 2021

Do you have the latest updates for Windows 10?

 

Nancy O'Shea— Product User & Community Expert
P
POPPPszczynaAuthor
Participating Frequently
November 22, 2021

Yes. 

I repeated the APE2020 installation on another laptop with WIN10 and the same problem occurred.

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
November 22, 2021

Go to Win search.  Type winver and run the command.

The last update version I received was 21H1, (Build 19043.1348).

Also make sure you're using a modern browser.

 

 

 

Nancy O'Shea— Product User & Community Expert
Glenn 8675309
Glenn 8675309
Legend
November 22, 2021

what were any error messages you saw while installing?

P
POPPPszczynaAuthor
Participating Frequently
November 22, 2021

Message during installation of Adobe Premiere Elements 2020: update needed:

(your browser or operating system is no longer supported. You may need to install the latest operating system updates).

My operating system is WIN10 64 fully working and updated. All other programs installed on the system work fine.

John Waller
Community Expert
John WallerCommunity Expert
Community Expert
November 22, 2021
  1. Install the Creative Cloud Desktop app (even if you don't subscribe to any Cloud apps) and log in to it. You do not have to install any Cloud application.
    https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
  2. After logging in to the Cloud Desktop app, try to install or update your Premiere Elements. 

 

This has worked for others.

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