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matt_brittone87397192
Participant
January 16, 2017
Question

Adobe Premiere Elements 15 - Windows 7 32 Bit

  • January 16, 2017
  • 1 reply
  • 2802 views

I purchased the Adobe Photoshop Elements & Premiere Elements 15 package and it will not install on my Windows 7 32 bit system. Is there a way to exchange the product for a version of the software that will work with my system?

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    Community Expert
    January 16, 2017

    you can return your elements 15 programs is it's still within the grace period of purchase.

    the elements 14 programs were the last versions compatible with 32 bit computers but adobe no longer sells that version.

    http://www.adobe.com/products/catalog/software._sl_id-contentfilter_sl_catalog_sl_software_sl_mostpopular.html

    matt_brittone87397192
    Participant
    January 16, 2017

    I purchased the hard copy DVD from staples, they will return it for a refund or do i need to go through adobe and if so how do I contact someone to return it?

    kglad
    Community Expert
    Community Expert
    January 16, 2017

    go through staples and see if they have an elements 14 dvd you can use.