Adobe Premiere Elements 2026 not loading

Forum|Forum|2 months ago
November 15, 2025
2 replies
130 views

I own a microsoft surface Laptop 7th edition with a snapdragon processor with

I have been trying to load Adobe Premiere Elements 2026 and get the following error message:

I have tried reinstalling, and updating my graphic adapter,.

Any Solutions

Correct answer Nancy OShea

Windows on ARM processor not supported.

Qualcomm's Snapdragon are ARM-based.

https://www.adobe.com/products/premiere-elements/tech-specs.html

Sorry. 😞

Nancy OShea

Correct answer

Community Expert

Windows on ARM processor not supported.

Qualcomm's Snapdragon are ARM-based.

https://www.adobe.com/products/premiere-elements/tech-specs.html

Sorry. 😞

Nancy O'Shea— Product User & Community Expert

G

GordofrankoAuthor

Participant

Thank you for the information. I should have looked into it further before
purchasing the product. My expensive bad. Know see if I can get a refund
Gordon Frank

Nancy OShea

Community Expert

Log-in to your account below:

https://account.adobe.com/products

Reach out to Adobe Customer Care and explain that your equipment isn't compatible with Elements '26. Ask if you can upgrade to Premiere Pro Beta which is supported by ARM processors.

https://helpx.adobe.com/download-install/apps/system-requirements/apps-compatibility-copilot.html

See Premiere Pro System Requirements below:

https://helpx.adobe.com/premiere/desktop/get-started/technical-requirements/adobe-premiere-pro-technical-requirements.html

Good luck.

Nancy O'Shea— Product User & Community Expert