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Participant
September 9, 2021
Question

Adobe Premiere Elements

  • September 9, 2021
  • 2 replies
  • 127 views

I had to factory reset my pc and couldn't save my adobe premiere elements 2020. i no longer have the disc or the access code but my adobe account still shows that i have it or at least had it. is there a way to re-download it or am i going to have to purchase it again?

 

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2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
September 9, 2021

>or the access code

 

Are you saying that you did not keep a copy of your serial number in a safe place?

 

Log-in to your Adobe account and click this link https://account.adobe.com/products to see if you registered your serial number

 

IF/When you do have a download, be sure to copy it to AT LEAST one external device
-since Adobe does sometimes remove old versions from the server
-a usb flash drive or external hard drive, or write to a DVD
-plus a text file containing your serial number

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
September 9, 2021

Default, you should be able to download the software from your account. Please see https://helpx.adobe.com/download-install/kb/downloaded-older-app.html for steps on how to download Premiere Elements 2020.

 

If you encounter any error messages, then please update this public discussion.

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