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Participant
September 24, 2015
Answered

Adobe Premiere & Photoshop elements 13 Installer failed to initialise

  • September 24, 2015
  • 3 replies
  • 534 views

I have downloaded Adobe Premiere & Photoshop elements 13, but when I go to Set-up.exe it starts installing about 70%, the comes up with "We've encountered the following issues. Installer failed to initialise."

I have cleared all of my previous download of Adobe elements 12. I am running on 64 bit Windows.

This topic has been closed for replies.
Correct answer Govardhan.V

Follow below steps :

Step 1)

Launch Task Manager, click on More Details option  and end all Adobe related tasks.

Step 2)

Navigate to C: > Program Files(x86) > " Common Files"  > Adobe .

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Unable to delete ?? try to rename . like OOBE-old.

Step 3)

Click on the below link and download Adobe Application manager and install the same :

http://download.adobe.com/pub/adobe/creativesuite/cc/win/ApplicationManager9.0_all.exe

Once the installation process is completed, locate Adobe Application Manager launch icon on Desktop and double click on it .

It will start update process.

once it is completed, try to install Premiere and Photoshop Elements and check.

3 replies

haisam ibrahim
Participant
January 28, 2019

where can i find download Adobe Photoshop Elements 13 & Adobe Premiere Elements 13 ?

Govardhan.V
Govardhan.VCorrect answer
Participating Frequently
September 24, 2015

Follow below steps :

Step 1)

Launch Task Manager, click on More Details option  and end all Adobe related tasks.

Step 2)

Navigate to C: > Program Files(x86) > " Common Files"  > Adobe .

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Unable to delete ?? try to rename . like OOBE-old.

Step 3)

Click on the below link and download Adobe Application manager and install the same :

http://download.adobe.com/pub/adobe/creativesuite/cc/win/ApplicationManager9.0_all.exe

Once the installation process is completed, locate Adobe Application Manager launch icon on Desktop and double click on it .

It will start update process.

once it is completed, try to install Premiere and Photoshop Elements and check.

Participant
September 24, 2015

Thanks.

Govardhan.V
Participating Frequently
September 24, 2015

You are welcome

RahulTyagi_
Participating Frequently
September 24, 2015

Hi Nathan,

Please refer the following Link to troubleshoot this issue : https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html


Regards,

Rahul Tyagi