Adobe Premiere Pro CS6 Family : Installation Failed : Unable to extract files. (EX20)

Forum|Forum|14 years ago
May 15, 2012
2 replies
4768 views

Hi,

I just installed the Adobe Application Manager, for the Adobe Creative Cloud, and downloaded the Adobe Premiere Pro CS6 Family software. After it downloaded, it read: Extracting Files...

After a few minutes, it then read: Adobe Premiere Pro CS6 Family Installation Failed

Unable to extract files. Press Retry to download again or contact customer support. (EX20)

I have retried several times with no success. Please help.

Thanks,

The MiJiT

This topic has been closed for replies.

Correct answer Manish-Sharma

yes, you just have to login with Adobe id and passsword when asked for.

David__B

Legend

I'm moving this thread over to our installation forum.

For general Creative Cloud Membership questions, here is the FAQ link:

http://www.adobe.com/products/creativecloud/faq.html

-Dave

M

Manish-Sharma

Inspiring

Dwonload the Trial and then install teh software.

Michael J TiteraAuthor

Known Participant

Thank you for the response.

If I were to download and install the trial version, would my Adobe Creative Cloud account register it as active?

M

Manish-SharmaCorrect answer

Inspiring

yes, you just have to login with Adobe id and passsword when asked for.

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