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Adobe process filling hard drive

Forum|Forum|10 years ago
September 26, 2015
8 replies
11056 views

For the past couple of days I have noticed that AdobeGCClient.exe process has been running at a constant 13% of processor usage. At the same time my boot drive has filled up, going from 115GB of free space to 5GB of free space. I found several files in my C:\Users\USERNAME\AppData\Local\Temp folder like "adobegc 9-25-2015 21-09-41.log". Some are over 6GB in size. I deleted them all and restarted the computer, but the files started appearing again. I manually shut down the AdobeGCClient.exe process and the log files stopped accumulating. What is this process, and why has it suddenly started filling my hard drive? I've used CC for a long time and never had this problem before.

System Specs:

Windows 7 Pro, 64-bit

Intel Core i7-4770 @ 3.40GHz

Boot drive 256GB SSD

1TB 2 disc RAID 0 pair for video editing

Numerous other drives, none close to full

16GB RAM

Thanks for any assistance.

Mike

Creative Cloud

This topic has been closed for replies.

Correct answer Pattie-F

Please delete the logfiles and reinstall the Adobe Creative Desktop App. This should take care of things.

FAQ: How do I download and install the Adobe Creative Cloud Desktop App?

If you still have this issue after reinstalling the Desktop App, then you can contact our support staff for assistance:

FAQ: How can I contact Adobe for support?

C

c-raesnyder

Participant

I am encountering the same issue on a Mac, how do I delete the Log files on a Mac?

MRichartz65

Participant

I too tried installing over it, but it still seems to create these files. When I try to delete CC alone, it won't let me saying I have other apps that need to be deleted first that are using CC. Do I we have to delete the entire suite before CC, which would be a pain to have to download everything all over again and setup, or is there a way to just do CC and reinstall that? Thanks.

Pattie-F

Legend

You can uninstall just the Creative Cloud Desktop App and then reinstall it:

Uninstall Creative Cloud Desktop app

FAQ: How do I download and install the Adobe Creative Cloud Desktop App?

Pattie-FCorrect answer

Legend

Please delete the logfiles and reinstall the Adobe Creative Desktop App. This should take care of things.

FAQ: How do I download and install the Adobe Creative Cloud Desktop App?

If you still have this issue after reinstalling the Desktop App, then you can contact our support staff for assistance:

FAQ: How can I contact Adobe for support?

N

NO4K

Participant

Just to make sure I do it right I should uninstall the Creative Cloud app first, right?

sambegdouri

Inspiring

What apps are you running? If you use Adobe After Effects, then make sure your cache prefernces are set lower. I had my cache set at 150g. I ruduced it to 40g.

R

Rubicon04

Participating Frequently

I don’t run After Effects at all. Just PS, ID, AI, BR, LR & Muse 99% of time. I’ll be monitoring the Adobe Client thing going forward. Thx for the suggestion, tho’

D_YouvilleMarCom

Participant

This issue is STILL occurring and my hard drive is regularly filling up. Once adobegc.log gets full (at 6.72GB) the contents are transferred to adobegc<date><time>.log files. I'm really hoping someone here has an answer, I don't have time to sit on hold with support. The log file entries are all repeated lines of:

10/19/15 13:01:55:735 | [DEBUG] | | | | AdobeGCSignatureRuleImpl | | | 7676 | Failed to fetch the major version for productCode : {AC76BA86-1033-FFFF-7760-000000000006}

This is the product code for Acrobat 11 which is no longer on my system, having been replaced by Acrobat DC.

How do I resolve this error?

R

Rubicon04

Participating Frequently

I having same issues. AdobeGCClient is using 13% to 15% of cpu time on a constant basis. I first noticed this as the fan on my Thinkpad with Win 10 was running on high continually. I look at the cpu usage, and this process was at the top of the chart. Unacceptable. So I killed the process itself and noticed no change to Adobe CC programs.

I do not notice this behavior running Adobe CC on my 15" Macbook Pro Retina in either OSX or Win 10 (via Parallels), but then again, the Mac's fan rarely comes on even when cpu temp hits the 90's.

MRichartz65

Participant

Add me to this least as well. Started maybe two weeks ago the low space prompts. I also have an SSD for my C drive that was maxing out and tracked it to these same files in the Temp directory. I then moved that directory to an mSATA drive I use for swap space and various files as temp space for Premier and After Effects previews, the reason I installed it. This stabilized my C drive and now the mSATA drive within a day or two will max out the 50-60GB. It's gotten to be that I leave my Explorer window open to that directory so when the prompt occurs, I'm already in the directory to delete them all.

D_YouvilleMarCom

Participant

Greetings. I'm also having the same problem - it's still occurring, my machine is a bit slower than usual and my hard drive fills inside of 2 days if I don't shut this down. I posted the message below on 9/28 and it was closed the same day without a response. Any advice would be helpful.

dycweb Sep 28, 2015 2:00 PM

Twice since Saturday I have received Windows system messages about being out of disk space. I have traced the issue to an accumulation of Adobe log files located in C:\Users\<userid>\AppData\Local\Temp named adobegc<date><time>.log. These logs files are created at the rate of once an hour and most are about 6.5 GB in size, except the log files created between 3am and noon are 0 bytes. Ordinarily, my 500 GB hard drive is about half full. I can delete the logs but I don't know how to prevent them from accumulating to begin with.

I have the following Adobe products installed:

Acrobat DC

AIR

Creative Cloud

Dreamweaver CC 2015

Extension Manager

Fireworks CS6

Flash Player 19 (NPAPI and PPAPI)

Help Manager

Illustrator CC 2015

Reader XI

This problem first occurred on the 26th. Creative Cloud had been updated to the most recent version on the 24th. Adobe AIR and Flash Player were both updated on the 26th. None of the other applications have been updated recently.

What should I do to resolve this problem?