Adobe product registered to an inactive email address

Forum|Forum|1 year ago
March 11, 2024
3 replies
404 views

Hi. I have an Adobe product (Adobe Creative Suite 6 Master Collection) registered to an email address that is no longer active. Unfortunately, I don't even remember this address anymore because I have been using a different one for years. How can I update my information in my Adobe account?

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Correct answer kglad

you cannot without knowing the account used to purchase or register your cs6.

B

Ben M

Community Expert

At this point I wouldn't worry about this too much. If your software works, then continue to use it. Adobe is no longer resetting activation counts or supporting installations so if something goes wrong your only option would be to buy the new cloud licenses or consider alternative solutions.

kglad

Community Expert

if the op is trying to reinstall, they need the email.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.