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E
essenkarima
Participant
September 9, 2014
Question

Adobe Production Premium CS5.5 and upgrades

  • September 9, 2014
  • 1 reply
  • 85 views

I already own the Adobe Production Premium CS5.5 which includes Premiere 5.5. Today I bought the upgrade from Premiere 5.5. to Premiere CS6. But this requires to type in the serial of Premiere 5.5.. But I only have the serial for the Production Suite and the installation of Premiere CS6 is not possible. What can I do?

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    1 reply

    Ned Murphy
    Ned Murphy
    Legend
    September 9, 2014

    You have to upgrade like items, a suite is not the same as an individual application.  Your only hope is going to be to talk to Adobe customer support directly to see if they will allow special consideration for your case.  Otherwise you will need to return the purchase and purchase the CS6 version of the same software you are upgrading from (Production Premium) rather than individual applications within the suite.

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