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November 8, 2019
Question

Adobe products crashing Windows 10

  • November 8, 2019
  • 2 replies
  • 214 views

Before I get into this, I found a similar thread from 2017:

 

https://community.adobe.com/t5/Get-Started/CC-2018-constantly-crashing-Windows-10/m-p/9509120#M403951

 

the "correct" answer said that adobe was causing a Windows 10 crash before the software and Windows weren't updated. But I'm having the same issue but both Photoshop and Windows 10 are up to date. 

the problem started last Friday while I was working on my Senior project/Thesis. Photoshop would spontaneously crash with the issue "Bad Image" and cited a file origin in Windows 32 (system files). Then, my computer would blue screen and restart. Reluctantly, I uninstalled every adobe app (including the Cloud) and reinstalled the cloud and photoshop (updated versions). My computer continued to blue screen with less time between each crash. Panicking, i did a complete back-up and reformatted my hard drive and reinstalled Windows. I re-downloaded Adobe, computer crashed. At this point, I couldn't boot into safe mode and my system was completely non-functioning (no start menu, no taskbar, no "app associated" with display settings).  So I took my computer in to Geek Squad, thinking it was a hard drive failure. 

i just picked up my computer yesterday, and Geek Squad said that both of my hard drives are fine and they're not finding any hardware issues, but it was probably a corrupted network drive in Windows, so they did a fresh reinstal of windows from a disk. They said that they ran it overnight playing videos and had no issue with crashing. 

I get it home, reinstal adobe (on a fresh, updated instal of Windows 10, and up to date adobe products), and reinstall my backed up data. I haven't even opened photoshop or premiere yet, but the software is on my computer. 

my computer just crashed. Same blue screen error as before, PAGE_FAULT_IN_NONPAGE_AREA 

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2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
November 8, 2019

This looks really like a hardware error. If I read well, the service people did play video all night. As that stresses part of the system, it probably does not stress memory a lot. And especially it stresses the same area again and again, and lets out other areas. Depending on your config, however, programs like Photoshop tend to stess every circuit in your machine, so that when there is a hardware fault it gets hit.

 

Please state the computers configuration (memory, free hd space, ...), the exact version numbers of the OS, graphics configuration etc.

ABAMBO | Hard- and Software Engineer | Photographer
    Ser_Pounce
    Ser_PounceAuthor
    Participant
    November 8, 2019

    Thanks for responding,  

     

    The computer crashes regardless of whether or not photoshop (or premiere) is running. The only constant is whether or not the Cloud is installed. When it is installed and running in the background, the computer blue screens. 

    16gb RAM, over 1TB free space between two hard drives, OS Version  1903 OS build 18362.449. I'm not sure about graphics properties off the top of my head (computer is back with Geek Squad) but it's Nvidia Gforce 1060

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 8, 2019

    that really sounds like a hardware issue/power issue.  try changing your power cord and electric outlet. 

     

    if that fails to solve the problem, retake your computer to geek squad with your power cord and have them see if the problem recurs.

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