Adobe programs freeze during installation

Forum|Forum|6 years ago
November 2, 2019
2 replies
174 views

Hi guys, I recently bought the CC pack, but all the programs freeze during instalation. Photoshop doesn't pass 5,2%; Lightroom stops at 12%... What should I do?

I'm using macOS Catalina and trying to install the modt recent version from adobe's website

This topic has been closed for replies.

Nancy OShea

Community Expert

Contact technical support for assistance.

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There are some known issues with Creative Cloud on Catalina. See links below.

https://helpx.adobe.com/x-productkb/global/fix-macos-64-bit-compatibility-errors.html

https://helpx.adobe.com/enterprise/kb/known-issues-macos-1015-catalina.html

Nancy O'Shea— Product User & Community Expert

Just Shoot Me

Legend

What OS are you using?

If Catalina then that is the problem.

https://helpx.adobe.com/x-productkb/global/fix-macos-64-bit-compatibility-errors.html

https://helpx.adobe.com/enterprise/kb/known-issues-macos-1015-catalina.html

https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-catalina.html

And So On.

If not using OS X Catalina then post what OS you are using.

J

jmailo1Author

Participant

I'm using catalina, but I'm also trying to install the recent versions from adobe's website

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