Adobe Programs Won't Update
I bought adobe cs6 mater collection in 2014. My serial number works for reinstalling the programs but according to the help staff member that only spoke limited english, it isn't supposed to have letters in it before he rudely cut me off when I asked for someone who knew more words in english, repeating the same broken phrase to me over and over wasnt helping. What I'm trying to do is update after effects, I have version 1.1 but it's gotten to version 2.4 and I just want to update the program I own. The guy said there are no updates available but clearly there's version 2.4 compared to my version 1.1 and he made no sense. Did the standard serial number format change over time? Because after I lost it I managed to extract the number from the program itself in an xml, something adobe also says there's no way to do, which Im also not happy about, but like i said, my number works for reinstallation, so from my perspective I have the right #, and something is clearly wrong in a complicated way.
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