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CHA50BA
Participant
August 4, 2021
Answered

Adobe reader crases after opening on Terminal Server 2016

Goodafternoon, we have Adobe acrobar DC standaard installed on our Terminal Server 2016. We have 3 licenses. we have also installed adobe acrobat reader after that but it crashes when adobe reader starts. this is the error messages: Naam van toepassing met fout: AcroRd32.exe, versie: 19.8.20071.41678, tijdstempel: 0x5ba32fd4

Naam van module met fout: AcroRd32.dll, versie: 19.8.20071.41678, tijdstempel: 0x5ba32fc7
Uitzonderingscode: 0xc0000005
Foutmarge: 0x0098ff56
Id van proces met fout: 0x18c4
Starttijd van toepassing met fout: 0x01d788a0d58a045c
Pad naar toepassing met fout: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
Pad naar module met fout: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.dll
Rapport-id: aa62e993-3818-4652-84bc-ef7a7486c68f
 
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LinSims
LinSimsCorrect answer
Community Expert
August 4, 2021

I'm afraid I don't understand the error, but if I understand your message correctly, your company has installed both Acrobat DC and Acrobat Reader on the same machine/instance?

 

If so, you need to uninstall both of them and then reinstall only one of them. Acrobat DC and Reader should never be installed on the same machine/instance. They interfere with each other.

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1 reply

LinSims
Community Expert
LinSimsCommunity ExpertCorrect answer
Community Expert
August 4, 2021

I'm afraid I don't understand the error, but if I understand your message correctly, your company has installed both Acrobat DC and Acrobat Reader on the same machine/instance?

 

If so, you need to uninstall both of them and then reinstall only one of them. Acrobat DC and Reader should never be installed on the same machine/instance. They interfere with each other.

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