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Participant
September 11, 2021
Question

Adobe Recognizing Same Device as Different Logins

  • September 11, 2021
  • 1 reply
  • 191 views

So, recently, I've been having problems with Adobe CC and its apps recognizing the same device as 2 or 3 different devices. This doesn't work well seeing as my adobe license only allows for 2 activated devices. Usually this problem results in my account being continuously logged out on CC, Photoshop, and on the website, even though I have only activated the adobe license on one laptop. Although, I have temporarily solved the problem of being continuously logged out, I find it frustrating that I have to continuously restart the Credential Manager in order to use this program. Is there any permanent solution to this problem or am I stuck restarting Credential Manager each time I want to use adobe software? 

 

P.S. I've been using Adobe for the past year and have only encountered this problem 2 times. I don't understand why it's acting up now. 

 

Example of the problem I'm facing:

 

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1 reply

kglad
Community Expert
Community Expert
September 12, 2021

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human