Skip to main content
Participant
September 11, 2021
Question

Adobe Recognizing Same Device as Different Logins

So, recently, I've been having problems with Adobe CC and its apps recognizing the same device as 2 or 3 different devices. This doesn't work well seeing as my adobe license only allows for 2 activated devices. Usually this problem results in my account being continuously logged out on CC, Photoshop, and on the website, even though I have only activated the adobe license on one laptop. Although, I have temporarily solved the problem of being continuously logged out, I find it frustrating that I have to continuously restart the Credential Manager in order to use this program. Is there any permanent solution to this problem or am I stuck restarting Credential Manager each time I want to use adobe software? 

 

P.S. I've been using Adobe for the past year and have only encountered this problem 2 times. I don't understand why it's acting up now. 

 

Example of the problem I'm facing:

 

This topic is closed to new replies. Start a new post to keep the conversation going.

1 reply

kglad
Community Expert
Community Expert
September 12, 2021

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

Translate