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Deborah25328604qyal
Participant
July 20, 2022
Question

Adobe removed my account/can't install elements on my new computer

  • July 20, 2022
  • 1 reply
  • 108 views

I purchased Adobe Photoshop Elements and Premiere 2022 last year. I have the installation disk and the license code. I recently purchased a new computer and tried to install them on it. However I can't log in to my Adobe account. I found an old email that said they were going to remove my account if I didn't respond in the next 90 days. Apparently I didn't. I cannot find a phone number to call Adobe about this, and I can't submit a question without signing in to my account. Any advice?

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1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
July 20, 2022

Deborah, there are no orders under the account you used to post to this public discussion forum.  Please use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to reset the password on the account you used to purchase Photoshop and Premiere Elements.  If you need assistance with accessing the account, then please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen

    D
    Deborah25328604qyalAuthor
    Participant
    July 28, 2022

    Adobe was no help whatsoever.

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