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Participant
April 8, 2020
Question

Adobe Report Builder in Excel “a runtime error occurred during the loading of the COM Add-in”

  • April 8, 2020
  • 2 replies
  • 812 views

I have updated the Adobe Report Builder and installed the Office 365 updates. Neither of the previous steps resolved the issue. I performed a full repair for Office 365 and reinstalled Adobe Report Builder. The Adobe Builder Add-in was still not active. I reinstalled Office 365 and Adobe Report Builder then rebooted the laptop. I noticed an error message in Excel after checking the Add-in.

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    2 replies

    Peru Bob
    Community Expert
    Community Expert
    April 8, 2020

    I think you need to go here instead of these forums:

    https://helpx.adobe.com/support/analytics.html

    Peru Bob
    Community Expert
    Community Expert
    April 8, 2020

    I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Get Started forum.