adobe robbed me.. i'm still unable to download my purchase..

Question

i purchased a download card for adobe elements 11. when i got home and tried to download it from "adobe.com/go/getserial" it gave me a key and a download link. when i clicked download, it went straight to a "404 page not found." i tried it 6 times and was never able to install. i tried returning the card but they claimed i had already used it, which was partially true BUT I NEVER DOWNLOADED THE PROGRAM THE LINK NEVER WORKED. i was referred to adobe support which has the worst service ive ever experienced. not only do you guys not have a free 1800 number to contact but the one thats available costs $40 dollars a call! i tried the free chat support 5 times before i finally got a person to listen to me. oh but instead of actually helpping me the tech guy disabled my serial number, said he registered the key to my account which he had not done. now when i go to "adobe.com/go/getserial" and punch in the key instead of showing me my serial number and a link that goes nowhere, it turns into an error message that starts with the word "null." i honestly had every intention of using this product but after this experience i find it very hard to continue to purchase software from adobe. I CANNOT AFFORD TO JUST IGNORE THE FACT THAT I SPENT $100 DOLLARS ON A DOWNLOAD THAT NEVER WORKED.. by the way my system can handle the software i tried the adobe elements 12 trial and it worked fine!!! i will be filing a complaint with the better business bureau or i shall contact the media if nothing is done to rectify this.. please from one human being to another all i ask is a solution. THIS IS FRAUD, I PAID FOR A SERVICE THAT WAS NEVER RECIEVED!!!!

Ned Murphy · Accepted Answer

Elements 11 is an older version. Adobe does not sell older versions. Your problem is probably with whoever sold you the card.

In any case, nobody here is going to be able to help you reconcile your purchase... this is a user-to-user forum. You'll need to contact Adobe Support either by chat or by phone if you want to continue to try to get Adobe to resolve this.

If you want to try, you can download the trial version of Elements 11 and use the serial number to activate it... but between you saying you still can't download and for some reason you think the serial number is no good I can't say whether offering you this link is going to help.

Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site or else the download will not work properly.

Photoshop/Premiere Elements 11:

http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.html

alexwasrobbed · Answer

also when i try to register the serial number i was getting it now says its already been used so im pretty sure the support guy jacked my serial number too!!!

this must be why people just download cracked versions of your software.... your service is terrible

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