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shanti_maru
Participant
September 20, 2024
Answered

Adobe's money-making company, be aware!!!

  • September 20, 2024
  • 3 replies
  • 240 views

I purchased my first Adobe Premiere 6.0 in February 2002 and still have the original CD and a large user guide. always customer of adobe but recently, I purchased an Adobe product online, but it wasn't activated after I made the payment. I had to buy the same product again to complete a project. Is this the way adobe operate?Also, they keep sending bills every month and collect my payment.

This topic has been closed for replies.
Correct answer Shivangi_Gupta

Hi @shanti_maru,

We're sorry for the experience. There could be technical glitch during payment processing because of which you were asked to place the order again. 
I can see that you have an active Photography plan and a Premiere Pro plan. Has there been any unknown charge applied to your account?

Let us know. We're here to help.

 

Thanks,

Shivangi

 

Did you know that as part of your subscription, you already have access to Adobe Express? Adobe Express, lets you design  images, videos, social content, and PDFs. Learn more- https://adobe.ly/4eammJ8

3 replies

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity ManagerCorrect answer
Community Manager
September 20, 2024

Hi @shanti_maru,

We're sorry for the experience. There could be technical glitch during payment processing because of which you were asked to place the order again. 
I can see that you have an active Photography plan and a Premiere Pro plan. Has there been any unknown charge applied to your account?

Let us know. We're here to help.

 

Thanks,

Shivangi

 

Did you know that as part of your subscription, you already have access to Adobe Express? Adobe Express, lets you design  images, videos, social content, and PDFs. Learn more- https://adobe.ly/4eammJ8

S
shanti_maruAuthor
Participant
September 20, 2024

Hi,

If you believe this was a technical glitch, why are you collecting payment twice? Additionally, I had a similar experience in the past, and my funds were never refunded to my bank account. Are you always trying to make money by blaming technical issues? I'm sure that because Adobe doesn't have any competition in the market, we can't buy any other product, and they are taking advantage of this.

I regret to inform you that the current approach to conducting business is not acceptable. I will endeavor to communicate this to a large audience.

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 20, 2024

what product did buy recently and from whom did you purchase?

 

and no adobe app that needs activation is ever automatically activated.  the owner needs to activate.

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 20, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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