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BUSHBOY333
Participant
October 23, 2021
Question

Adobe's Trial subscription

  • October 23, 2021
  • 2 replies
  • 123 views

I tried Adobe about 2 months ago. Now I am in a contract for a yearly subscription that I didn't agree too. I spoke to support and to be honest I'm not impressed. Covid has hit me hard, I'm literally broke and will have to freeze my account due to this. 

Not happy

 

[Edited by moderator for clarity.]

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
October 23, 2021

When you gave Adobe your credit card, what did you think they would do with it? 

You had 14 days to cancel your subscription and request a refund.  It looks like you failed to do it. 

 

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
October 23, 2021

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription... See this page for more information, including a highlited section from the subscription page https://community.adobe.com/t5/account-payment-plan/cancellation/m-p/12153645

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