Skip to main content
B
bizpubs
Participant
November 1, 2012
Answered

Adobe says I am a thief .... and I can't protest

  • November 1, 2012
  • 2 replies
  • 853 views

I paid a colossal amount of $$$ for all the CS6 updates (they won't let me consolidate into a single CS subscription) and now Adobe says the programs I bought are counterfeit.  I bought them through the Adobe web site, so it isn't a middleman problem.  Anyone have any advice?

    This topic has been closed for replies.

    2 replies

    Mylenium
    MyleniumCorrect answer
    Legend
    November 1, 2012

    Genuine Verification failure downloading or installing | CS6

    Mylenium

    B
    bizpubsAuthor
    Participant
    November 1, 2012

    Unfortunately, this was not an installation glitch.  Adobe gave me a message saying specifically that my software was "counterfeit."

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    November 1, 2012

    Please try the document offered by Mylenium in message #2.  This error can indicate that the download did not complete successfully and is corrupted.

    pwillener
    pwillener
    Legend
    November 1, 2012

    Contact Customer Support at http://helpx.adobe.com/contact/ and they will help you to sort it out.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices